Frequently Asked Questions

You can order directly through our website for standard products. For bespoke and made-to-measure items, use the "Request a Quote" button on any product page and our team will respond within two working days with a tailored price and lead time.

Absolutely — we offer a wide catalog of customizable saunas, steam rooms and saunariums, and our team is happy to guide you through the options. Even if the standard dimensions don't quite match your space, the modularity of our cabins means we can almost always adapt the design to fit your needs. Add the product to your quote list or contact us directly with your requirements and we'll take it from there.

We accept credit/debit cards (Visa, MasterCard) via our secure payment gateway, PayPal, and bank transfer.

Orders can be cancelled free of charge before dispatch. Once shipped, cancellation is not possible for standard items. Bespoke and cabin products cannot be cancelled once production has begun.

We deliver across Spain, France, Italy and Portugal. Standard parcels are shipped via FedEx, DHL and Ontime. Cabin and large product deliveries use flatbed trucks.

Delivery times vary depending on the product and on current stock availability - machines, accessories, sauna cabins, steam rooms and contruction items don't all follow the same schedule. If you're unsure about the delivery time for a specific product before placing your order, feel free to contact us and we'll get back to you with an answer as soon as possible.

Not at the moment. Offering installation is a project close to our hearts, and we hope to be able to provide it in the medium term. In fact, if you're a professional installer, feel free to get in touch with us. For individual customers, our products are delivered with clear instructions that can be passed on to your plumber, electrician or carpenter. In addition, our customer service team is responsive and thorough, and is here to help if you have any questions along the way.

Deliveries are made to your main door at street level. Carriers will not bring goods inside, upstairs, or unpack/assemble products. We recommend having at least two people available for large deliveries.

The power of the sauna heater or steam generator depends on several factors, such as the volume of your cabin, the internal cladding or the context of use (domestic or commercial). Our team can advise on the right specification for your space — just get in touch.

Most of our units need to be hard-wired directly to the electrical supply. Depending on the product, some connect only in single-phase, others in three-phase, and some can be connected either way. Contact us for the details of the specific product you're interested in. All electrical work must be carried out by a qualified electrician.

Traditional saunas heat the air to 60–110°C using an electric heater with rocks. Infrared saunas use radiant panels at 40–60°C, heating the body directly. Infrared heats faster and uses less energy. See our buying guide for a detailed comparison.

After each use, leave the door open to ventilate. Weekly, wipe benches and walls with a damp cloth. Seasonally, check heater stones and sand/refinish timber if needed. Never use harsh chemicals inside the cabin.

We recommend descaling with citric acid crystals every 50–100 hours of use, or monthly for heavy use. In hard water areas, consider installing a water softener to extend generator life.

Yes — add a few drops of sauna-safe essential oil to the water you pour over the stones. For steam rooms, use our dedicated aroma pump system. Never pour undiluted oils directly onto heater elements.

All products purchased from 01/01/2022 carry a 3-year guarantee under EU consumer law. Additionally, we provide spare parts for up to 10 years after production ceases.

In accordance with EU Directive 2011/83/EU, you have 14 days from receipt to return an unused item to us in its intact original packaging. This right applies exclusively to consumer customers. Return shipping costs remain your responsibility. Timber and timber products, doors, sauna or steam room cabins, and more generally any order shipped on a pallet, cannot be exchanged or refunded: these products are custom-made. The same applies to spare parts.

Always check your parcels before signing the delivery note, and report any damage within 24 hours. Damage not reported within this timeframe may not be covered.